What membership types can I sell in my gym?
As many as you need: monthly, annual paid up front, a 10-entry pass, Full access or Off-peak valid up to a set hour. Each type carries its own rules for time window, duration, joining fee and price, applied automatically at the door.
How does automatic renewal work?
A few days before the due date the member gets a notification, then the recurring payment is charged to the card and the membership extends. If the transaction fails, the system retries and sends the front desk a list of the members who need a phone call.
Can I freeze the membership of someone on holiday?
Yes. You set the freeze policy once — how many times a year and how many days — and the system suspends the membership and extends its validity by exactly the number of frozen days, with no negotiation at the front desk.
How do I see my active member count and recurring revenue?
The dashboard shows active members, MRR (monthly recurring revenue from valid memberships), churn rate and cohort retention, updated in real time, so you no longer keep a separate spreadsheet.
What happens with 12-month contracts?
You track them as memberships with a minimum term: the monthly instalment is charged on the same date, and the system shows how many months each member still owes and from when they can cancel without a penalty.
Can I see in advance who is about to expire?
Yes. You get alerts for memberships expiring in 7, 3 and 1 day, plus a win-back list of members who have not visited for several weeks — the ones most likely to drop out.
Can the joining fee be configured separately from the price?
Yes. The joining fee is a one-off amount charged only on the first membership, and you can waive it in promotional campaigns (in January or September, for example) without touching the membership price.
Is member data protected in line with GDPR?
Yes. Contact details, payment data and the health declaration are stored securely with role-based access — the front desk only sees what it needs to validate entry, while financial reports stay with the administrator.